# AI agents for everyday IT fixes | Shield and OpenAI

**Published:** October 23, 2026
**Author:** OpenAI
**Source:** YouTube — OpenAI Official
**Language:** en-US
**HTML:** https://aiqazaqstan.com/en/articles/ai-agents-for-everyday-it-fixes-shield-and-openai

Hey, my firewall is broken. I can't access the internet. Can you fix it for me? Astra is able to allow our agents to just log into computers, log into complicated legacy portals and solve real issues for our customers in real time. Legacy models, even if they were able to figure…

> From the original source: **YouTube — OpenAI Official**
> [Read full article at YouTube — OpenAI Official](https://www.youtube.com/shorts/2lNUGkCg_qc)

**Tags:** #OpenAI #YouTube

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