# How Shield uses OpenAI’s Astra to support IT teams

**Published:** October 23, 2026
**Author:** OpenAI
**Source:** YouTube — OpenAI Official
**Language:** en-US
**HTML:** https://aiqazaqstan.com/en/articles/how-shield-uses-openai-s-astra-to-support-it-teams

When someone can’t log in or get online, their IT team often has to put other work on hold. Shield is building Forge to help IT services teams get their customers back to work faster. Its AI agents use Astra to work directly in business software and resolve problems that…

> From the original source: **YouTube — OpenAI Official**
> [Read full article at YouTube — OpenAI Official](https://www.youtube.com/watch?v=m6MlxaFMmPI)

**Tags:** #OpenAI #YouTube

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*AI Qazaqstan — non-commercial informational portal about AI in Kazakhstan. Machine translations and summaries are AI-generated.*