# When to Call an LLM: A Confidence-Gated Hybrid for Cost-Effective Emotion Recognition in Conversational AI

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**Published:** 17 сентября 2026 г.
**Author:** Sai Babu Udayagiri, Arjun Chouhan, Ravisekhar Kanagala, Trishala Pavagada
**Source:** arXiv — cs.AI
**Language:** en-US
**HTML:** https://aiqazaqstan.com/ru/articles/when-to-call-an-llm-a-confidence-gated-hybrid-for-cost-effective-emotion

Emotion recognition in conversation (ERC) is a production capability behind agent-assist prompts, escalation routing, and post-call analytics in contact-center-as-a-service (CCaaS) platforms, where cost and latency constraints matter as much as accuracy. We report a…

> Материал агрегирован из первоисточника: **arXiv — cs.AI**
> [Читать полностью в arXiv — cs.AI](https://arxiv.org/abs/2609.17977)

**Теги:** #arXiv

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